Terms and conditions for purchase and use of Orange and Orange Free tickets
Version 2601 as of April 8, 2026, for travel on June 10, 2026
In the Common Nationwide Travel Rules, you can read more about e.g. help in the event of service disruptions, through tickets, baggage rules and travel time guarantee, as well as how to complain.
If you shop in the DSB app, you can read more in our:
If you shop via DSB.dk you can read more in our
1. Orange ticket
1.1 Validity
An Orange ticket is only valid on the selected day and at the selected time. You must depart from the station shown on your ticket and on the connections shown on your itinerary. The ticket is valid for travel with DSB, GoCollective, NJ and Skånetrafiken's trains in Denmark, but not for buses, metros, light rails or other local and private railways.
1.2 Customer types
You can buy an Orange ticket for the customer type adult, child, youth and pensioner.
Read more about customer types in the Common Nationwide Travel Rules.
If you are travelling with customer type child, young person or pensioner, you may be asked to present documentation that you can travel on the customer type in question.
1.3 Refund
An Orange ticket is non-refundable. If you have purchased a seat reservation or DSB 1’ supplement together with your Orange ticket, they cannot be changed or refunded.
2. Orange Fri Ticket
2.1 Validity
An Orange Fri ticket is only valid on the selected day and at the selected time. You must depart from the station shown on your ticket and on the connections shown on your travel plan. The ticket is valid for travel with DSB, GoCollective, NJ and Skånetrafiken's trains in Denmark, but not for buses, metros, light rail, local and private railways.
2.2 Customer types
You can buy an Orange Fri for the customer type adult, child, young person and pensioner.
Read more about customer types in the Common Nationwide Travel Rules.
If you are travelling with customer type child, young person or pensioner, you may be asked to present documentation that you can travel on the customer type in question.
2.3 Refund
An Orange Fri ticket can be refunded up to 30 minutes before departure.
If you have purchased a seat reservation together with your Orange Fri ticket, it can be refunded together with your ticket up to 30 minutes before departure.
If you have purchased DSB 1' together with your Orange Fri ticket, the entire purchase can be refunded up to the day before departure.
When you buy multiple tickets at once, you can only get them refunded together.