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DSB

Version 2501. Last updated 4th of March, 2025.

Check in - Terms of use

In the Joint National Travel Regulations, you can learn more about interruptions to operation, through-tickets, luggage rules, travel time guarantee and how to complain.
In our general terms and conditions for the DSB's app you can read about the app in general and about other products available in the app.
In our Privacy Policy for DSB's app, you can read about how we process your personal data.

 

1. Requirements for use of Check in

To use Check in with DSB App, you must be 18 years old, or be between 12 and 17 years old and have consent from your parents or guardian. Read more about Check-in for children in the section below. You must also have be registered and logged in with a DSB profile, and you must provide the DSB App:

  • Permission to send notifications. These are used to remind you to check out if our systems detect that you have forgotten to check out.
  • Access to your location throughout the journey.
  • Access to your activity data (exercise & fitness) throughout the journey.
  • Permission to use Bluetooth if you want to check in on the Metro using an Android phone.

We use location and activity data to calculate the price of your trip and remind you to check out. Read more in the general terms and conditions for the DSB's app.

In addition, you need to register a payment method before you can check in.

1.2 Check-in for children aged 12 to 17

With a DSB Family, as an adult over 18 years old, you can grant permission for your children aged 12 to 17 to use Check-in in the DSB App. For your child to use Check-in, you as a parent or guardian must accept that your child may use the solution, including that the child may give the necessary permissions to DSB on their own mobile phone, so that the price of the journey can be calculated. You also grant access for your child to add a payment method to their profile. As a guardian, you are liable for your child's use of Check-in if there are insufficient funds for payment at the end of the journey. Your child under 18 is only personally liable if the guardianship legislation provides a basis for this.

 

1.2 Setting for help with Check out  

You need to choose what should happen if you forget to check out. You can always change your choice in settings. 

  • Automatic Checkcout  
    We will send you a notification if it looks like you have forgotten to check out.
    If you want to continue your journey, you need to cancel the automatic check out.
    We will check you out approximately 15 minutes after it appears that you have disembarked.
  • Reminder for Check out  
    We will send you a notification if it seems like you have forgotten to check out. You need to remember to check out yourself. 

If your profile is linked to a business agreement with DSB, you can also pay for your Check in via invoice. 

1.3 Registration of payment method

Before you can check in for the first time, you need to register a valid payment method. You can choose to register a payment card or Apple Pay as your payment method. Read more about which payment cards we accept in the terms of use for the DSB's app.

If your profile is linked to a business agreement with DSB, you can also pay for your check in via invoice.

Note: You cannot pay for a check in with Mobilepay.

2. Validity and use

Check in is valid for travel by bus, train, metro, and light rail throughout Denmark, except for travel on Bornholm.

It is possible to purchase a DSB 1 supplement ticket when you use check in, but this can only be purchased in DSB's physical sales points or in a 7-eleven store at the station.

2.1 When you check in

Check in is a personal ticket and we use your name and date of birth from your DSB profile when you check in.

Your date of birth determines which customer type you will travel on.

  • People between the age of 12-15 travel on the customer type Child
  • People between the ages of 18-25 travel on the customer type Youth
  • People between the ages of 26-66 travel on the customer type Adult
  • Persons aged 67 and over travel on the customer type Senior

If you are traveling as a customer type Youth or Senior, you may be asked to show documentation of your age when you travel.

You must choose which means of transport you want to travel with to check in.
You must check in before boarding the means of transport to have a valid ticket, in addition you must make a change check in if you change means of transport.
If you do not check in until you have boarded the means of transport, the ticket is not valid.

Your check in is valid when you have received a valid check in with the corresponding barcode in the DSB's app. The DSB's app must at least be active in the background throughout your journey. If you completely close the DSB's app, put your phone in airplane mode, or similar, you risk being checked out due to lack of data.

2.1.1 Bring more people when you check in

You have the option to bring more people with you when you check in with the DSB's app. You just need to register which types of fellow travellers you want to bring before checking in. You can bring up to 28 additional travelers. If you choose to check in persons with the customer type young or pensioner, they may be asked to show documentation for their customer type during the journey.

2.1.2 Cancel check in

If you check out at the same place you checked in and do this no later than 20 minutes after, you will not be charged. If it takes longer than 20 minutes, or you have made a change check on the App, you pay the price for a two-zone journey.

2.2 When you check out

Check out when you have disembarked. You can get help to remember to check out by setting up Automatic Check-out in the DSB's app. Read more in section 1.2

If you forget to check out, your check in will automatically become invalid after 12 hours.

2.3 Continued journey

If you have finished your journey but check in again in the same zone within 30 minutes, we will combine the two journeys into a single journey.

2.4 How we find out which way you have traveled

We use your choice of transportation, location- and activity data as well as any Bluetooth data. from your phone to determine where you have traveled from and to

If there is a discrepancy between your choice of transportation and data from your phone, we use data from your phone to determine where and how you have traveled by public transport.

You can read more about the use of location- and activity data in our privacy policy for DSB's app.

2.5 How we calculate your price

The price will be calculated when you have checked out. The price is calculated in the same way as traveling on a travel card in person, with the following exceptions:

  • We cannot offer discount for you, who
    • has turned 26, but is still a student
    • is an early or senior pensioner
    • can travel with a disability/companion discount

You can see the overview of the prices for Check in with the DSB's app and read our detailed price explanation here – in Danish only

2.6 If you forget to check out

We help you remember to check out if the activity data from the phone indicates that you are no longer traveling by public transport.

If you do not check out within the maximum travel time, we will do it for you. This may mean that you end up paying for the time you have been checked in, rather than the journey or journeys you have made during that period. Read more about prices for Check in with the DSB's app

If you repeatedly forget to check out, you run the risk that DSB will block your access to check in.

3. Payment

When you check out, we deduct the money from your selected payment method.
You cannot check in again until your most recent trip has been paid for.

3.1 Earning of points

You can also earn points when you use Check in with the DSB's app. Read more about registration and earning points.

4. Control

When you are traveling with Check In, your phone must be online during the entire journey.

If you are traveling as a customer type Youth or Senior, you may be asked to show documentation of your age when you travel.

It is your responsibility to ensure that the validity of the ticket can be verified by the control staff by visual inspection and scanning of the barcode. E.g. the screen of your phone must be intact.

It is not possible to move a check in ticket to another profile or phone.

Read more about control in the general terms and conditions for the DSB's app.

5. Receipt

You will receive a receipt for your purchase by e-mail.
You can find information about your previous journeys on Check in directly in the app. We have information about journeys made since March 1st, 2024. We store information about your journeys in the app for the current year plus five years.  

6. Personal information

You can read about how your personal data is used and stored in the our privacy policy for DSB's app

7. Misuse

Checking in with the DSB App must not be misused. It can, among other things, be considered misuse if one repeatedly.  
 
  • checks in after the journey has begun.
  • checks in and then regrets their check-in 
  • checks out before the journey is completed 
  • disconnecting the data connection to the DSB app during a journey (e.g., by putting the phone in airplane mode, closing the app, or similar

In case of misuse of Check in with DSB's app, DSB reserves the right to block a user from using Check in with DSB's app.

In the case where a customer is blocked from using Check in with the DSB's app, the customer will still be able to buy tickets and commuter cards in the DSB's app.

8. Disclaimer

Errors in the text are reserved.

DSB has the right to change these conditions at any time. You will be notified of changes that are unfavorable to you.