Privacy

DSB’s privacy policy for www.dsb.dk

It is important to DSB that it is safe for you to use our website. We have a clear policy to treat the information provided by you in a responsible manner, with respect for your privacy - and obviously in accordance with legislation in the area. We use your information to improve and target our service to you. This applies to both the website and to the services you have ordered or signed up for at www.dsb.dk, and which you receive as e-mails, text message, mms, etc. DSB aims to make it simple for you to get the exact information and services which best match your needs and preferences. Below, you can read more about the information we collect at www.dsb.dk, what we use it for and how we treat it.

What information does DSB collect?

DSB collects four kinds of information on the website:

  • Personal information which you enter. This may be in connection with a purchase or creation of a profile. The information may be your name, address, date of birth, e-mail, telephone number, interests, journey types, subscriptions.
  • Information about purchases and orders of e.g. tickets, catalogues or other products. If you have created a profile, your purchase will be registered. DSB does NOT register information about your payment card when you shop at DSB Netbutik or Webshop. Payment is made via the authorised payment system DanskInternetBetalingsSystem (DIBS). When you enter the card number, expiry date and CVC code, the information is transferred directly to Architrade A/S, the company in charge of the payment system
  • Information about your use of the website. Information about what parts of the website you visit is collected in log files along with your IP address. If you have created a profile, there will be a reference to that. 
  • Competitions on the website. In connection with competitions, we collect the information you enter. If you have created a profile, your participation will be registered on the profile. The information will be used to draw winners, send prizes and for statistical purposes unless otherwise specifically stated.

DSB respects your privacy. As a result, we do not register sensitive personal information about race, ethnicity, political, religious, sexual or philosophical beliefs.
If you want to know more about the rules for registration of personal information, please refer to the Danish Act on Processing of Personal Data.

How DSB uses your information

  • Personal information is only used if you have a profile and you have logged on. DSB uses the information to provide the requested service/product. This may be by automatically filling in fields so they match your profile. We store your personal information to be able to follow up on orders, competitions and for statistical purposes.
  • Information in connection with purchases, orders and competitions is stored to be able to deliver the product or the prize or for statistical purposes. If you have a profile, we will register your purchases and use the information to target information, offers and products.
  • Information about the pages you visit on the website is used to adapt the website to your needs, e.g. by showing offers that are relevant for you. The information is also used to improve the website in general.

DSB will never disclose information to any third parties, except business partners providing services to DSB.

How DSB treats your information

Transactions
Payments in DSB Netbutik are made via the authorised payment system DanskInternetBetalingsSystem, DIBS. When you enter your card number, expiry date and CVC code, the transfer of such data will be encrypted, ensuring a very high level of security that prevents unauthorised access to confidential information.

Storage of registered information
Order data from DSB Netbutik is stored in a database for 60 days after which the information is deleted.
If you have created a profile, data will be stored as long as it is relevant or until you close your profile or withdraw your consent.
Navigation on the website compared with the IP address is saved in log files. The log files are stored for one month and then statistical data will be stored indefinitely.
DSB does not encrypt saved customer information.

Access to data
Only trusted employees in DSB have access to the collected data.
You are entitled to know what personal information DBS has registered about you. You can ask to have it changed or deleted if it is incorrect, incomplete or irrelevant. You can also do so yourself on your profile.
DSB will never disclose information to any third parties, except business partners providing services to DSB.

Information to third party

DSB will never disclose information to any third parties, except business partners providing services to DSB. These business partners are Architrade A/S, Rejseplanen A/S and BeNe Rail International NV/SA.

Architrade A/S
Payments in DSB Netbutik are only made in the system Dansk InternetBetalingsSystem (DIBS), provided by Architrade A/S. When you make a payment, Architrade A/S and PBS will receive the information.
Both Architrade A/S and DIBS are approved by Pengeinstitutternes BetalingsService (PBS) and meet all requirements for protection against fraudulent use of card information. DSB Netbutik is also approved by PBS.

Journey Planner
Journey Planner is owned and operated by Rejseplanen A/S, which is owned jointly by DSB and the regional traffic companies. When you provide information for Journey Planner at www.dsb.dk, the information is sent to Rejseplanen A/S. This is the case regardless of whether you look up a journey or make a personal schedule. Journey Planner does not disclose your e-mail address to any third party.
When you have looked up a journey in Journey Planner and then click on the button “Buy ticket”, you will be forwarded to DSB Netbutik and your visit at Rejseplanen A/S is over. This also applies if you click on to other parts of DSB’s website.

BeNe Rail International NV/SA
International train tickets are purchased through DSB’s business partner BeNe Rail International NV/SA. When you order an international train ticket, you must state your first name, last name, gender and e-mail address. BeNe Rail uses this information to allow you to recover your ticket and/or request a refund (not all tickets are refundable) before the date of departure via a log-in using your booking number (DNR no.) and e-mail address. Click here to read more about the terms and conditions for purchase of international train tickets.

Your rights

According to the Danish Act on Processing of Personal Data, you are, as a registered customer with DSB, entitled to know what information is registered about you via the website.
If you have created a profile, you can update your data or deregister via the simple program/website.
If you have any questions regarding the information registered by DSB about you via www.dsb.dk and how it is handled, please send a written request to:
DSB Kundecenter
Kundeservice
Postboks 363
DK-2630 Taastrup
marked 'Privacy'
kundehenv@dsb.dk