DSB Customer Ambassador

How can the Customer Ambassador assist you?
The Customer Ambassador gives you the opportunity to have your complaint re-evaluated.

How to contact the Customer Ambassador
If you have received a written decision from DSB that you are not satisfied with, you can contact the Customer Ambassador.

Special conditions for penalty fares
Nice to know before filing a complaint over a penalty fare.

The asignment of the Customer Ambassador
Here you can find information about how the Customer Ambassador helps DSB improving the customer experience.

What do the customers complaint about – only in Danish
Here is a view of the complaints to the Customer Ambassador.

Improvement proposals– only in Danish
Here you can see the latest proposals for improving the customer experience in DSB.

Reflections from the Customer Ambassador – only in Danish
Current point of views about customer service and dilemmas.