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Terms and Conditions for the Sale of International Tickets

Edition 1.0 valid from February 1. 2026

Here you will find information about the terms and conditions for purchasing train tickets for travel abroad. When you purchase tickets for an international train journey with DSB, there are a number of terms and conditions you must be aware of and accept. These include the terms and conditions for the sale of international tickets, as well as the specific conditions for each ticket type, which you can find here:

Ticket Conditions for International Tickets

1. Through-tickets or separate tickets

As a rule, tickets for international travel are so-called "through-tickets." This means that the travel time guarantee, among other things, applies to the entire journey.

However, for journeys with certain railway companies, the ticket is not considered a through-ticket, even if the journey starts in Denmark. In these cases, the rules of the respective railway company apply to their section of the journey, and the travel time guarantee only applies to the part of the trip for which the company is responsible.

This applies to journeys with:

  • ÖBB NightJet and EuroNight
  • SJ’s high-speed trains, SJ IC, SJ EuroNight, SJ Night Train, Snälltåget, and IC trains in connection with Sweden (however, IC trains between Gothenburg and Oslo S can be part of a through ticket).
  • SNCF’s TER, IC, and TGV high-speed trains in connection with France.
  • Eurostar high-speed trains in connection with the UK, Germany, Belgium, the Netherlands, and France.
  • Trenitalia’s Italian high-speed trains, called Freccia.
  • EC trains between Germany, Austria, and Italy, a collaboration between DB, ÖBB, and Trenitalia.
  • EC trains between Switzerland and Italy, a collaboration between SBB and Trenitalia.

Read more about Travel Time Guarantee for International Journeys

2. Travel Conditions

For international journeys with DSB, the General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR) apply.

The General Conditions outlined in GCC-CIV/PRR are used by most railway companies in Europe. Many companies supplement GCC-CIV/PRR with specific terms for their individual operations. You can find the applicable terms for each company on their respective websites.

For domestic journeys with DSB, the Joint National Travel Regulations apply, along with the terms and conditions available on dsb.dk.

2.1 Your rights in case of delays on your international journey

If you experience delays during an international train journey, you are covered by the EU Regulation on Rail Passengers’ Rights.

If your journey involves separate (non-through) tickets, you may also be covered by the Agreement on Journey Continuation (AJC) as a supplement to the regulation. You can read more about the agreement and which companies are included:

3. Sales in DSB’s Webshop for International Tickets

3.1 Scope of service

DSB’s Webshop for International Tickets offers train tickets to destinations in the following countries: Sweden, France, Norway, Germany, the Netherlands, Belgium, Luxembourg, the United Kingdom, Switzerland, Austria, Italy, Hungary, Slovakia, and the Czech Republic.

In DSB’s Webshop for International Tickets, you can usually purchase tickets up to 180 days before your travel date. If you require a seat reservation on a domestic Danish train, it can be reserved up to 2 months before the departure date.

3.2 Prices on dsb.dk

  • The prices in DSB’s Webshop are valid at the time the price inquiry is made. If you search again later, the price may differ from the earlier inquiry. To ensure you get the ticket at the displayed price, you must complete the purchase, as DSB does not guarantee that the price will remain available later.
  • DSB does not offer any price guarantee in the event of a price change or in connection with technical errors.

3.3. Payment

When you make a purchase in DSB’s Webshop for International Tickets, payment is processed through our partner, Frisbii, and you can pay using the following cards:

  • Dankort
  • VISA
  • MasterCard  
  • VISA Electron

4. Print-at-Home Tickets

In DSB’s Webshop for International Tickets, tickets are purchased as Print-at-Home tickets.

  • The Print-at-Home ticket is valid in printed form (standard DIN A4 format on white paper).
  • For journeys that only include Danish and German routes, it is allowed to present the ticket on a PC, tablet, or smartphone, provided the ticket is readable and scannable.
  • For all other routes, it is essential that the entire document is printed in good, readable quality.

The Print-at-Home ticket must be presented during ticket inspection on the train and is only valid with photo identification (e.g., passport), which must be shown along with the ticket.

Print-at-Home tickets can be purchased as:

  • Ticket and seat reservation
  • Ticket only
  • Seat reservation only

When purchasing tickets in DSB’s Webshop for International Tickets, the name of the traveller must be provided, along with an email address to which the ticket and purchase receipt can be sent.

4.1 Use of Print-at-Home Tickets

In DSB’s Webshop for International Tickets, you can purchase flexible tickets, partially flexible tickets, or non-flexible tickets. Always bring your passport (or ID card) on your journey and present it along with your Print-at-Home ticket.

Flexible Tickets – “Full Flex”

  • A Print-at-Home ticket is valid between the stations listed on the ticket and is typically valid for one day, as specified on the ticket.
  • If the ticket is flexible, it will be labelled as a Full Flex ticket in the Online Shop. It can be used for any journey on the validity date, as long as you travel via the route specified on the ticket.
  • If a seat reservation is purchased with a flexible ticket, you must use the train for which the seat is reserved. If you do not, the seat reservation becomes invalid, but the ticket itself remains valid for the day. A new seat reservation can be purchased if needed.

Partially Flexible “Mid Flex” or Non-Flexible “Non Flex” Tickets

  • A partially flexible ticket is labelled as Mid Flex, and a non-flexible ticket is labelled as Non Flex in the Online Shop.
  • For these tickets, the date and train numbers will be specified. You must use the trains listed on the ticket to maintain its validity.

Combined Ticket and Seat Reservation

  • For certain companies and products, the ticket and seat reservation are combined into a single ticket. This applies to:
    • ÖBB NightJet and EuroNight
    • SJ’s high-speed trains, SJ IC, SJ EuroNight, SJ Night Train, Snälltåget, and IC trains in connection with Sweden (however, IC trains between Gothenburg and Oslo S can be part of a through ticket).
    • SNCF’s TER, IC, and TGV high-speed trains in connection with France.
    • Eurostar high-speed trains in connection with the UK, Germany, Belgium, the Netherlands, and France.
    • Trenitalia’s Italian high-speed trains, called Freccia.
    • EC trains between Germany, Austria, and Italy, a collaboration between DB, ÖBB, and Trenitalia.
    • EC trains between Switzerland and Italy, a collaboration between SBB and Trenitalia.
  • These tickets are tied to a specific departure and seat, and you must use the train listed on the ticket.

Failure to follow these conditions may result in the ticket being invalid.

4.2 Special conditions for journeys involving France.

  • In some cases, the date of birth of the traveller(s) must be provided when purchasing tickets for journeys involving France.
  • Tickets are issued in English, and the price is listed in euros. However, the amount to be paid is the price shown on the receipt in DKK.
  • In the event of timetable changes or disruptions, the train companies will, as far as possible, send information about the issue directly to the email address provided during the ticket purchase. However, the companies accept no responsibility if the information does not reach the traveller.

4.3 Special conditions for journeys involving the United Kingdom.

The British government requires travellers to provide Advance Passenger Information (API) to receive tickets for Eurostar journeys. This means you must supply the following details:

    • Full name
    • Date of birth
    • Gender
    • Nationality
    • Passport number
    • Passport expiration date

It is the traveller's responsibility to ensure that all information provided is accurate.

Tickets are issued in English, with the price listed in euros, but the amount to be paid is the price shown on the receipt in DKK.

EU citizens must also complete an Electronic Travel Authorization (ETA) before entering the United Kingdom. This can be applied for via the UK Government website.

Make sure to complete all required steps to avoid delays or issues with your journey.

4.4. Seat Reservations

For international journeys, a seat reservation is not usually required, but it is recommended to ensure you have a guaranteed seat during your trip.

For certain trains and connections, such as those between Denmark and Germany during the summer period, a seat reservation is mandatory. Additionally, there may be times when a seat reservation is required for direct trains to Germany.

Read more at dsb.dk/udland. Here, we will state if seat reservations are required.

5. Interrail Pass purchased at dsb.dk

If you purchase your Interrail Pass at dsb.dk, you can have it delivered by mail for a fee, provided you buy it at least 10 business days before your departure.

During periods of high demand, such as campaign periods, delivery may take longer. DSB will send your Interrail Pass as quickly as possible.

Payment is charged when the Interrail Pass is issued. During campaigns, it may take up to 1 month before your order is processed and payment is deducted.

6. Refunds

Refund policy

  • Seat reservation fees are generally non-refundable.
  • Only a limited selection of Print-at-Home tickets can be refunded, and this must be done online no later than the day before departure.

Refund rules by ticket type:

  • Non Flex tickets: Non-refundable.
  • Mid Flex tickets: Typically non-refundable.
  • Full Flex tickets: Usually refundable until the day before departure, as they are full-price products. However, this does not apply to local journeys in Slovakia and Hungary.
  • Any fees associated with the ticket purchase are not refunded.

Tickets purchased on the webshop must be refunded here: Refund your ticket.

6.1 Refunds up to the day before departure

Refund process

If you request a refund before the departure date, the refund will be processed immediately thereafter.

The refund will be made to the payment card used for the purchase.

Fees for refunds

Normally, there is no fee for refunding Full Flex tickets, but exceptions may apply for certain routes or train operators.

If a refund fee is charged, it is set at 100 DKK per ticket by DSB.

Additional fees may be imposed by the transport company which DSB collects on their behalf. These fees are outlined in the terms of the ticket and in the confirmation email you receive after purchase.

Refunds for tickets sent by post

For tickets delivered by mail, you must send the original tickets to:
DSB Kundecenter, Kundeservice Udland
Postboks 363
2630 Taastrup

Make sure to check the specific terms for your ticket type and include all necessary documentation when requesting a refund.

7. Travel time guarantee for delays on international journeys

If your international rail journey is delayed, you are protected under the EU Rail Passengers’ Rights Regulation.

Your rights attach to your ticket and depend on how your journey was purchased and which train service you travel on. It is therefore important to know whether you hold a single “through-ticket” for your entire journey, or two or more separate tickets (i.e., not a through ticket). When you purchased your journey, you were informed whether it consists of a through-ticket or separate tickets.

Read more details about your rights.

7.1 Travel time guarantee for international journeys (compensation for delay)

If your international train journey is delayed by more than 60 minutes, you can apply for compensation under the Travel Time Guarantee.

7.2 Special Conditions for Interrail

If you are travelling with a One Country Pass or a Global Pass and one or more journeys within the Pass’s validity period are delayed by at least 60 minutes, you are entitled to compensation.

Interrail is an international ticketing product administered by the Eurail GIE consortium. The rules and procedure for payment of compensation are set and administered by Eurail GIE and handled via their website at www.eurailgroup.org. On that website, you can find the applicable terms and submit a compensation claim. Please note that DSB Customer Service cannot assist with Interrail compensation matters.

8. Hand luggage

You may bring items that can be easily carried as hand luggage and moved onto or out of the train in one single process.

Larger items—such as skis, prams/pushchairs, and large musical instruments—may only be taken on board if suitable spaces are available on the train for stowing them.

Firearms for, e.g., hunting or competition may only be carried to the extent permitted by the laws of the relevant countries. For example, firearms are not permitted on services to or from Germany and Austria. It is not permitted to bring plants, seeds, fruit, or other plant products into Denmark from countries outside the EU. For more information on the applicable rules, please consult the Danish Agricultural Agency’s website.

9. Questions or Need Help?

If you have any questions about the products you purchased, or if you experience any issues upon receipt, please contact the DSB International Customer Centre on +45 70 13 14 18 for assistance.

10. Complaints and appeals

Complaints about matters that could not be resolved with onboard staff should be submitted to DSB International Customer Centre via our contact form.

Please contact us as soon as possible after the incident you wish to complain about. If a considerable time elapses before we receive your complaint, it may be difficult to investigate what happened. In addition, you may lose any potential claim under the general rules on limitation periods and passivity.

DSB may request to see the original tickets in connection with the handling of a complaint or an application under the Travel Time Guarantee.

DSB is a member of the Appeals Board for Bus, Train and Metro (Ankenævnet for Bus, Tog og Metro). If you have received a written decision that you are not satisfied with, you may complain to:

Ankenævnet for Bus, Tog og Metro

Gammel Køge Landevej 3

2500 Valby

Tel. +45 36 13 18 91

If you have received a written decision from DSB, you may also escalate your complaint to the DSB Customer Ambassador.

Customers may submit a complaint to the Danish Rail Regulatory Body (Jernbanenævnet) if the complaint concerns railway undertakings’ general compliance with the EU Regulation on rail passengers’ rights and obligations.

Jernbanenævnet

Carsten Niebuhrs Gade 43

1577 Copenhagen V

Tel. +45 41 78 03 86