International Travel Time Guarantee
You can get compensation if you are delayed for more than 60 minutes when you travel abroad.
International Travel Time Guarantee
You can get compensation if you are delayed for more than 60 minutes when you travel abroad.
• You have travelled with DSB on an international ticket.
• You are delayed for 60 minutes or more.
• Your ticket will be refunded.
• If you travel on an international ticket bought from another transport company, you have to apply for compensation from them.
How to apply
You need three things to apply for compensation for a delay:
1. The planned departure and arrival time.
2. The time you arrived at your destination (>60 minutes later than expected).
3. Copy of your ticket type, seat reservation and documentation of the delay, if relevant.
4. Enter your bank account details.
You will get a refund of 25-50%
If you are delayed for 60 minutes or more, up to 25% of the ticket price will be refunded.
If you are delayed for 120 minutes or more, up to 50% of the ticket price will be refunded.
Delay with interrail pass
If you are on interrail in Europe and are delayed for more than 60 minutes on one or more routes, you can get compensation through Eurorail Group.
Do you have any questions?
If you cannot find any answers here, you can get help at +45 70 13 14 18 all days from 7 am to 8 pm.
If you cannot find any answers here, you can get help at +45 70 13 14 18 all days from 7 am to 8 pm.
Questions and answers
-
If you have bought your ticket abroad, you have to apply for compensation from the place you bought the ticket if you have been delayed for more than 60 minutes.
If you are delayed and hold an interrail pass, then Eurail Group's rules for compensation apply. You will also have to apply for compensation through them.
-
Yes, you have to apply for compensation within two months of the delay.
-
If you are delayed while travelling on an Øresund Ticket, you can choose to apply for compensation from DSB or Skånetrafiken.
The best thing to do is to send your application to the company where the delayed occurred or from which you bought the ticket.
If the delay occurred in Sweden, you can apply for compensation from Skånetrafiken.
Apply for compensation from Skånetrafiken
If your delay occurred in a DSB train in Denmark, you can apply here.
-
You can apply for travel time guarantee no matter where the delay occurs as long as the delay exceeds 60 minutes.
If you travel on an international ticket bought from DSB, you can apply for compensation here.
If you travel on an international ticket bought from another transport/railway company, you have to apply for compensation for the delay from that company.
Basic Travel Time Guarantee
You can get compensation if you are delayed for more than 30 minutes when you travel with DSB in Denmark.